Return and Refund Policy
We are very happy to share, returns are extremely rare, because our customers are very satisfied with our products! This policy was created for those rare situations.
We honor a 7 day policy (including weekends and holidays). If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. Since every pair is one of a kind, to be eligible for a return, your shoes must be unused and in the same condition that you received them (pictures of sole and top are always required) we strongly recommend that you to test your shoes on a carpet before wearing them and to check the sole and all other materials (remember these shoes are not made in a factory. They are made by Artisans and Natives). The product must also be in the original packaging, if there was any in your shipping package.
Additional Policy Items: To complete your return process, we require pictures of soles, sides and top of the shoes (like example pictures shown here) and a screenshot of a receipt or proof of purchase. This process must be completed for refunds or returns. No returns or refunds will be given if the shoes have been worn or if the purchase was longer than the 7 day timeframe. There are certain situations where only partial refunds may possibly be considered: • Any item not in its original condition, damaged or with missing parts, or for reasons not due to our error. • Any item that is returned by the 7th day of being delivered or by 7th day of your confirmation on receiving the product.
Please contact us immediately once you get the product if something is not right with your product. When we receive and inspect the returned product, we will send you an email or text message to notify you that we have received your returned item. If your refund is approved, then your refund will be processed, and the credit will automatically be applied to your credit card or the original method of payment, within a certain amount of days, (depending on your Bank or transaction method: credit card, PayPal, Square, etc).
If you haven’t received a refund, first check your bank or payment method account's balance. There is often some processing time before a refund is posted. If the payment was made by credit card, contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com. Only regular priced items may be refunded. Sale items will not be refunded. We only replace items if they are defective or damaged (within the 7 day timeframe). If you need to exchange the product for the same item, send us an email at firstname.lastname@example.org and we will give you the required information to complete the process of shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time may vary for your exchanged product to reach you. We suggest you use a trackable shipping service option or purchase shipping insurance. We can't guarantee that we will receive your returned item.
When you buy a pair of shoes with us and you pay for the shipping, after the regular process, we will send the shoes to you via USPS office and we will send you a text message with the picture of the tracking number so you can track your shipping. Tracking your shipping is your responsibility, we will not track your shipping. If the delivery requires signature and you are not present at the moment of delivery at the place you choose to receive the shipping, and the shipping is returned to us, we will notify you about that, but you must pay the new cost of the new shipping to return the items back to you.